APA Style
Tjiptono, Fandy. (2004).
Prinsip-prinsip total quality service (TQS) .
Yogyakarta:
Yogyakarta: Andi Offset, 1997.
Chicago Style
Tjiptono, Fandy.
Prinsip-prinsip total quality service (TQS).
Yogyakarta:
Yogyakarta: Andi Offset, 1997,
2004.
Buku Teks.
MLA Style
Tjiptono, Fandy.
Prinsip-prinsip total quality service (TQS).
Yogyakarta:
Yogyakarta: Andi Offset, 1997,
2004.
Buku Teks.
Turabian Style
Tjiptono, Fandy.
Prinsip-prinsip total quality service (TQS).
Yogyakarta:
Yogyakarta: Andi Offset, 1997,
2004.
Buku Teks.