APA Style
Barnes, James G. (2001).
Secrets of customer relationship management rahasia manajemen hubungan pelanggan (ed. 1).
Yogyakarta:
Yogyakarta: Andi.
Chicago Style
Barnes, James G.
Secrets of customer relationship management rahasia manajemen hubungan pelanggan.
ed. 1
Yogyakarta:
Yogyakarta: Andi,
2001.
Buku Teks.
MLA Style
Barnes, James G.
Secrets of customer relationship management rahasia manajemen hubungan pelanggan.
ed. 1
Yogyakarta:
Yogyakarta: Andi,
2001.
Buku Teks.
Turabian Style
Barnes, James G.
Secrets of customer relationship management rahasia manajemen hubungan pelanggan.
ed. 1
Yogyakarta:
Yogyakarta: Andi,
2001.
Buku Teks.