APA Style
Bordoloi, Sanjeev, Fitzsimmons, James A., Fitzsimmons, Mona J.. (2019).
Service management : operations, strategy, information technology (Ninth Edition).
New York:
McGraw-Hill Ryerson.
Chicago Style
Bordoloi, Sanjeev, Fitzsimmons, James A., Fitzsimmons, Mona J..
Service management : operations, strategy, information technology.
Ninth Edition
New York:
McGraw-Hill Ryerson,
2019.
Buku Teks.
MLA Style
Bordoloi, Sanjeev, Fitzsimmons, James A., Fitzsimmons, Mona J..
Service management : operations, strategy, information technology.
Ninth Edition
New York:
McGraw-Hill Ryerson,
2019.
Buku Teks.
Turabian Style
Bordoloi, Sanjeev, Fitzsimmons, James A., Fitzsimmons, Mona J..
Service management : operations, strategy, information technology.
Ninth Edition
New York:
McGraw-Hill Ryerson,
2019.
Buku Teks.