APA Style

Dunckel, Jacqueline, Taylor, Brian. (2002). Keepingcustomers happy: strategi for succes . Mumbai: .

Chicago Style

Dunckel, Jacqueline, Taylor, Brian. Keepingcustomers happy: strategi for succes. Mumbai: , 2002. Buku Teks.

MLA Style

Dunckel, Jacqueline, Taylor, Brian. Keepingcustomers happy: strategi for succes. Mumbai: , 2002. Buku Teks.

Turabian Style

Dunckel, Jacqueline, Taylor, Brian. Keepingcustomers happy: strategi for succes. Mumbai: , 2002. Buku Teks.