APA Style
Katz, Bernard. (2004).
How to turn costumer service into costumer sales .
Mumbai:
Jaico Publishing House.
Chicago Style
Katz, Bernard.
How to turn costumer service into costumer sales.
Mumbai:
Jaico Publishing House,
2004.
Buku Teks.
MLA Style
Katz, Bernard.
How to turn costumer service into costumer sales.
Mumbai:
Jaico Publishing House,
2004.
Buku Teks.
Turabian Style
Katz, Bernard.
How to turn costumer service into costumer sales.
Mumbai:
Jaico Publishing House,
2004.
Buku Teks.